Shipping & Handling
Where can I have orders shipped to?
We ship orders nationally and internationally, using Sendle.
Is shipping/delivery free?
Yes! Shipping is free within Australia. For International shipping, the delivery cost is $8AUD.
When will I receive my order?
We attempt to process your order within 2 business day from when we receive your order. From there the delivery times, vary depending on your location:
Deliveries within Australia
We offer next day delivery within Sydney. For most major cities in Australia, your parcel will arrive within 2-3 business days. For regional areas in Australia, delivery may take up to 10 business days.
The delivery time for international purchases varies depending on the destination country. For nearby countries, you can expect your parcel to arrive between 4-6 business days. For countries further away from Australia, it may take up to 15 days.
How can I track my order?
Once your parcel has been dispatched you will receive an email confirming your delivery with a unique tracking number, and an estimated delivery time. Alternatively, you can track your parcel with Sendle. Please note that we are not responsible for lost, stolen and delayed packages.
What are By Indigenous' refund/return & exchange policies?
Unfortunately, we are unable to support return or exchange of orders. Please keep this in mind in making your order.
a question that isn’t listed here?
If the answer to your question is not here, please check our FAQs or email us at firstname.lastname@example.org and a member of our team will get back to you as soon as possible.